REVEAL DATING LTD. TERMS & CONDITIONS

Last revised on 06 August 2018

Welcome to Reveal, operated by Reveal Dating Ltd, a company incorporated in England and Wales. Our company number is 10721983 and our registered office is at Kemp House, City Road, London, United Kingdom, EC1V 2NX.

In these terms and conditions we shall refer to ourselves as “us,” “we,” the “Company” or “Reveal”.

These terms

What these terms cover.

These are the terms and conditions on which we supply our services and digital content to you.

Why you should read them.

Please read these terms carefully before you create an account with us. These terms tell you who we are, how we will provide our services and any digital content to you, how you and we may change or end your agreement with us and what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

How to contact us.

You can contact us by writing to us at help@revealdating.com or Kemp House, City Road, London EC1V 2NX.

How we may contact you.

If we have to contact you we will do so by writing to you at the email address or postal address you provided to us in your account set up. "Writing" includes emails or electronic messaging. When we use the words "writing" or "written" in these terms, this includes emails or electronic messaging.

Our contract with you

Are you eligible to contract with us?

You must be at least 18 years of age to create an account with us and receive our services and any digital content. By creating an account with us and using our service you confirm that:

  • you are not a person who is barred from using networking or dating services or networking or data websites or apps, whether in England and Wales or any other country;
  • you will comply with the these terms and all applicable national and international laws, rules and regulations; and
  • you are not and have never been convicted of a crime involving a sexual offence nor that you are or have ever been a registered sex offender in England and Wales or any other jurisdiction.

How we will accept your request to open an account with us.

Our acceptance of your account application will take place when we email you to accept it and to confirm that your account is active, at which point a contract will come into existence between you and us.

If we cannot accept your request to open an account with us.

If we are unable to accept your request, we will always let you know and you will not incur any charges. We may decline your request because of unexpected limits on our resources which we could not reasonably plan for and which may affect our ability to provide you with our services and any digital content or because we have identified an error in the price or description of our services or for any other legitimate reason in which we believe for you to open an account with us may pose a risk to you, our business or others. We also may not be able to provide you with our services where it would be illegal for us to do so, such as if you are under 18 years of age.

Our services

We provide a subscription service. We will supply the services and any digital content to you until either the services are completed or the subscription ends or you end the contract as described in this agreement or we end the contract by written notice to you as described in this agreement.

Our services and any digital content may vary slightly from how we have described them. The images and words we have used to describe our services including on our website or apps are for illustrative purposes only. Although we have made every effort to describe our services and any digital content accurately and to not be misleading, we cannot guarantee our services and any digital content exactly match what we have described and your experience of our services may vary slightly from how they are described or presented by us.

How your contract with us will end.

When we accept your application to open an account with us and to provide you with our services and any digital content, we will tell you how long your account and services will last. We will supply the services and any digital content to you until either the services are completed or the subscription you have paid for expires (if applicable) or you end the contract as described in clause 9 or we end the contract by written notice to you as described in clause 11.

Changes to your contract with us

Your rights to make changes.

We may make changes.

We may make changes to your contract and/ or to the services and any digital content we provide to you. We may do this for a variety of reasons including to reflect changes in or requirements of the law, new features, technical adjustments to enable us to deliver our services to you or to address a security threat, or changes in business practices. We will always notify you where we have to make changes to these terms or the services and any digital content we provide except where the change is required to deal with an emergency issue, such as a security threat to our website or app.

Where we have to make changes which are considerable and will mean the services and any digital content you receive will be different to what you received, we will still notify you before making those changes and you will be entitled to end the contract before the changes take effect and receive a refund for any part of the services you have paid for but not received.

Updates to digital content.

We may update or require you to update digital content, provided that the digital content shall always match the description of it that we provided to you before you bought it.

Your rights if we suspend the supply of our services.

We will contact you in advance to tell you we will be suspending supply of our services and any digital content, unless the problem is urgent or an emergency. If we have to suspend the product 24 hours in any one month period we will adjust the price so that you do not pay for products while they are suspended. You may contact us to end the contract if we suspend our services and any digital content, or tell you we are going to suspend it, in each case for a period of more than 24 hours in any one month period, and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

We are not responsible for delays outside our control.

If the supply of our services and any digital content are delayed by an event outside our control, for example a technical failure caused by a supplier we use, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any services and any digital content you have paid for but not received.

What will happen if you do not give required information to us.

We may need certain information from you so that we can supply our services and any digital content to you, for example, your contact details or billing information. We will contact you to ask for this information or it will be requested when you open an account with us. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract with you (and clause 11.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for any delay in supplying our services to you caused by you not giving us the information we need within a reasonable time of us asking for it.

We may also suspend supply of our services if you do not pay.

If you do not pay us for our services and any digital content when you are supposed to we may immediately suspend supply of the services until you have paid us the outstanding amounts.

Your rights to end the contract

You can always end your contract with us.

Your rights when you end the contract will depend on the circumstances but will apply where:

  • the service you have bought is faulty or misdescribed, then you may have a legal right to end the contract;
  • you want to end the contract because of something we have done or have told you we are going to do;
  • if you have just changed your mind about the services. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions for any portion of the services you have used; or
  • in all other cases (if we are not at fault and there is no right to change your mind), see clause 9.4.

Ending the contract because of something we have done or are going to do.

  • we have told you about an upcoming change to the services or any digital content or these terms which you do not agree to;
  • we have told you about an error in the price or description of the services you have ordered and you do not wish to proceed;
  • there is a risk that supply of the services or any digital content which may be significantly delayed because of events outside our control;
  • we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 24 hours; or
  • you have a legal right to end the contract because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013).

For most services bought online you have a legal right to change your mind within 14 days and receive a refund except where you have already used or received those services. If you change your mind after we have started providing you with the services, you must pay us for the portion of the services that you have received up until the time you tell us that have changed your mind. These rights are under the Consumer Contracts Regulations 2013.

Ending the contract where we are not at fault and there is no right to change your mind.

Even if we are not at fault and you do not have a right to change your mind (see clause 9.3), you can still end the contract before it is completed. A contract for our services and any digital content is completed when we have finished providing the services and any digital content and you have paid for them. If you want to end the contract in these circumstances, just contact us to let us know. The contract will not end any sooner than the end of your monthly subscription period. We will refund any advance payment you have made for products after that time and which will not be provided to you. So for example if you contact us on 4 April your contract will end on 28 April, being the end of your monthly subscription for that month.

How to end the contract with us (including if you have changed your mind)

Tell us you want to end the contract.

To end the contract with us, please let us know by doing one of the following:

  • Email. Email us at help@revealdating.com. Please provide your name, home address, details of the order and, where available, your phone number and email address
  • Online. Log-in to your account through the app and select “delete my account under Settings.
  • By post.Or simply write to us at Kemp House, City Road, London EC1V 2NX, including details of your account and reasons for cancellation.

Deductions from refunds if you are exercising your right to change your mind.

If you are exercising your right to change your mind we may deduct from any refund an amount for the supply of the service and any digital content for the period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to what has been supplied, in comparison with the full coverage of the contract.

When your refund will be made.

We will make any refunds due to you as soon as possible and not later than 14 days from the date that you have notified us you wish to change your mind or cancel your contract in accordance with clause 10. We will refund you the price you paid for our services, by the method you used for payment. Please use the below appropriate method to request your refund, depending on how you paid:

  • If you use subscribed to Reveal Plus using Apple ID, please go to iTunes, click on your Apple ID, select “Purchase history,” find the transaction and hit “Report Problem”. You can also submit a request at https://getsupport.apple.com.
  • If you subscribed to Reveal Plus using your Google Play Store account please contact Google customer support or login to your Google Play Store account. You will need your order number for Google Play Store where you completed the purchase (you can find the order number in the order confirmation email or by logging in to your Google Wallet).
  • If you subscribed with us directly, you may contact us by email at help@revealdating.com or by writing to us at Reveal Dating Ltd, Attn: Cancellations, Kemp House, City Road, London EC1V 2NX. When you write to us please also include the email address or telephone number associated with your account along with your order number.

Our rights to end the contract

We may end this contract if you break it. We may end the contract at any time by writing to you if:

  • you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due; or
  • you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services and any digital content to you.

If you fail to comply with any of your user obligations when using our services (in particular please see your obligations under Rules of use of services) we will end your contract immediately. This applies where we are of a reasonable opinion that you have failed to comply with your obligations under the contract.

You must compensate us if you break the contract. If we end the contract under the reasons given in this clause 11 we will refund any money you have paid in advance for services that we have not provided but we may deduct an amount reflecting reasonable compensation for the net costs we will incur as a result of your breaking the contract.

If there is a problem with the product

How to tell us about problems.

If you have any questions or complaints about our services, please contact us. You can write to us at
help@revealdating.com or Kemp House, City Road, London EC1V 2NX

Summary of your legal rights.

We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.

Summary of your key legal rights

This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.

  • a) where we are providing you with digital content, for example our phone app or the profiles displayed on our website and app, the Consumer Rights Act 2015 says digital content must be as described, fit for purpose and of satisfactory quality:
    • If your digital content is faulty, you're entitled to a repair or a replacement.
    • If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.
    • If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation
    • See also clause 9.3
  • b) where we provide you with a service, for example where we manage your profile information or any uploads that you make, the Consumer Rights Act 2015 says:
    • a) You can ask us to repeat or fix a service if it's not carried out with reasonable care and skill, or get some money back if we can't fix it.
    • b) If you haven't agreed a price beforehand, what you're asked to pay must be reasonable.
    • c) If you haven't agreed a time beforehand, it must be carried out within a reasonable time. See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).

Price and payment

Where to find the price for the services.

The price of our services (which includes VAT) will be the price indicated on the order pages when you placed your order. We use our best efforts to ensure that the price of the services advised to you is correct. However please see clause 13.2 for what happens if we discover an error in the price of the services you order.

What happens if we got the price wrong.

It is always possible that, despite our best efforts, some of the services we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the price at your order date is less than our advertised price at your order date, we will charge the lower amount. If the correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.

When you must pay and how you must pay.

We accept payment with all major credit cards. You can pay us directly by subscribing for our services or you can subscribe using third party payment providers, these being Apple ID/Google Play Store. You must pay for the services in advance and this can be paid for monthly or annually.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so.

This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights including the right to receive our services which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to you; supplied with reasonable skill and care and, for defective products under the Consumer Protection Act 1987.

Damages to your device.

If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

We are not liable for business losses.

We only supply services for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Accessing your account

To use our services, you may sign in to your account using your Facebook login. If you do so, you authorise us to access and use certain Facebook account information, including but not limited to your public Facebook profile. However we will only do this on a lawful basis or where we have received your explicit consent. For more information regarding the information we collect from you and how we use it, please consult our Privacy Policy.

You are responsible for maintaining the confidentiality of your login credentials you use to sign up for our services, and you are solely responsible for all activities that occur under those credentials. If you think someone has gained access to your account, please immediately contact help@revealdating.com.

Rules of use of the services.

We strive to encourage a respectful user experience through features like the double opt-in that only allows users to communicate if they have both indicated interest in one another, however we are not responsible for the conduct of any user on or off of the services.

You agree to use caution in all interactions with other users whilst using our services and any digital content, particularly if you decide to communicate outside of our services or you choose to meet any user in person. You should not provide your personal contact information, such as your name address, telephone number until you feel comfortable knowing that user.

If you decide to meet a user in person we strongly advise you meet that user in a public place and tell someone where and when you will be meeting that user.

When using our services and any digital content and creating your account you agree:

  • not to share any financial information to other users (for example, your credit card or bank account information), or send money to other users and not use the services and any digital content for the communication of financial information;
  • not to use any part of our services and any digital content for financial gain or business purposes. The sole purpose for use of our services is to meet other people for friendships or personal relationships;
  • to only provide information to us and information contained on your profile and when communicating with other users which are true, accurate and not misleading;
  • to not upload any images or words which may be profound or that may be considered sexual in nature. You shall not upload or share images of any other persons under the age of 18 years;
  • to not upload or use material belonging to another person without their permission and you shall not infringe any intellectual property rights of another person or business;
  • to not upload or share any images of individuals under the age of 18 years of age;
  • not to create duplicated accounts, access another user’s account or open a new account where you have been previously barred from using our services (unless we have otherwise given you permission);
  • not to use the Service and any digital content for any purpose that is illegal or prohibited by this agreement;
  • not to spam, solicit money from or defraud any users;
  • not to impersonate any person or entity or post any images of another person without his or her permission;
  • not to bully, “stalk,” intimidate, harass or defame any person;
  • not to post any content that violates or infringes anyone’s rights, including rights of publicity, privacy, copyright, trademark or other intellectual property or contract right;
  • not to post any content that is hate speech, threatening, sexually explicit or pornographic; incites violence; or contains nudity or graphic or gratuitous violence;
  • not to post any Content that promotes racism, bigotry, hatred or physical harm of any kind against any group or individual;
  • not to solicit passwords for any purpose, or personal identifying information for commercial or unlawful purposes from other users or disseminate another person’s personal information without his or her permission;
  • not to use another user’s account; or
  • not to create another account if we have already terminated your account, unless you have our permission.

You accept that we are unable to verify the background of other users of our services and we do not carry out background checks of users, including criminal record checks (including sexual offences checks). You accept that on some occasion user profiles may be created by impersonators or for spam/phishing purposes.

You agree to immediately report any user who appears to be in breach of the user obligations in the clause 16.

We have the sole right to modify or remove content or remove your profile entirely where we deem any content you have used to be offensive, inappropriate or illegal.

We have the right to terminate the contract and close your profile immediately where we are of the opinion that you behaved in an intimidating or threatening manner with our staff or other users of our services. This may include but is not limited to situations of: harassment, hatred, intimidation, defamation, bullying, racial or sexually derogatory comments or remarks of any nature.

Rights Reveal grants to you.

Reveal grants you a personal, worldwide, royalty-free, non-assignable, non-exclusive, revocable, and non-sublicensable license to access and use the services. This license is for the sole purpose of letting you use and enjoy the services’ benefits as intended by Reveal and permitted by your contract with us. Therefore, you agree not to:

  • copy, modify, transmit, create any derivative works from, make use of, or reproduce in any way any copyrighted material, images, trademarks, trade names, service marks, or other intellectual property, content or proprietary information accessible through the service without Reveal’s prior written consent;
  • express or imply that any statements you make are endorsed by Reveal;
  • use any robot, bot, spider, crawler, scraper, site search/retrieval application, proxy or other manual or automatic device, method or process to access, retrieve, index, “data mine,” or in any way reproduce or circumvent the navigational structure or presentation of the service or its contents;
  • use the services in any way that could interfere with, disrupt or negatively affect the service or the servers or networks connected to the service;
  • upload viruses or other malicious code or otherwise compromise the security of the services;
  • forge headers or otherwise manipulate identifiers in order to disguise the origin of any information transmitted to or through the service;
  • “frame” or “mirror” any part of the service without Reveal’s prior written authorization;
  • use meta tags or code or other devices containing any reference to Reveal or the service (or any trademark, trade name, service mark, logo or slogan of Reveal) to direct any person to any other website for any purpose;
  • modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the service, or cause others to do so;
  • use or develop any third-party applications that interact with the services or other users’ content or information without our written consent;
  • use, access, or publish the Reveal application programming interface without our written consent;
  • probe, scan or test the vulnerability of our services or any system or network; or
  • encourage or promote any activity that violates this Agreement.

We may investigate and take any available legal action in response to illegal and/ or unauthorised uses of the service, including termination of your account.

Any software that we provide you may automatically download and install upgrades, updates, or other new features. You may be able to adjust these automatic downloads through your device’s settings.

Rights you grant Reveal

By creating uploading information to your profile for viewing by other users of our services you grant us a worldwide, transferable, sub-licensable, royalty-free, right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, modify and distribute this information. We will only share this information to other users of our services. You can view which information is made public to other users by reviewing your profile in the user settings of your account and you will always be aware of which information is viewable by other users of our services when you upload information to your account.

We may request to access information from your Facebook account but you have the option to refuse this request prior to using our services. When you accept our request we will share your Facebook information with other users of our services.

We have no control over how other users of our services and any digital content use the information about you which you agree to be made public. There is a risk that other users may share your profile information with other individuals or businesses. You can always remove or modify information on your profile by accessing the settings page on your account.

Other users’ content

Although Reveal reserves the right to review and remove content that violates this agreement, such content is the sole responsibility of the user who posts it, and Reveal cannot guarantee that all content will comply with this agreement. If you see content when using our services and any digital content that violates this agreement, please report it within the services or via help@revealdating.com

In App purchases

From time to time, Reveal may offer products and services for purchase (“in app purchases”) through iTunes, Google Play or other application platforms authorised by Reveal (each, a “Software Store”). If you choose to make an in app purchase, you will be prompted to enter details for your account with your Software Store (“your IAP Account”), and your IAP Account will be charged for the in app purchase in accordance with the terms disclosed to you at the time of purchase as well as the general terms for in app purchases that apply to your IAP Account. Some Software Stores may charge you sales tax, depending on where you live. If you purchase an auto-recurring periodic subscription through an in app purchase, your IAP Account will be billed continuously for the subscription until you cancel. After your initial subscription commitment period, and again after any subsequent subscription period, your subscription will automatically continue for an additional equivalent period, at the price you agreed to when subscribing. If you do not wish your subscription to renew automatically, or if you want to change or terminate your subscription, you will need to log in to your IAP account and follow instructions to cancel your subscription, even if you have otherwise deleted your account with us or the Reveal application from your device.

Notice and procedure for making claims of copyright infringement

If you believe that your work has been copied and posted on the service in a way that constitutes copyright infringement, contact us at help@revealdating.com or at the following address Reveal Dating Ltd, Kemp House, City Road, London EC1V 2NX.

Third party services

The services and digital content may contain advertisements and promotions offered by third parties and links to other web sites or resources. Reveal is not responsible for the availability (or lack of availability) of such external websites or resources. If you choose to interact with the third parties made available through our service, such party’s terms will govern their relationship with you. Reveal is not responsible or liable for such third parties’ terms or actions.

Other important terms

We may transfer this agreement to someone else.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.

You need our consent to transfer your rights to someone else (except that you can always transfer our guarantee).

You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

Nobody else has any rights under this contract.

This contract is between you and us. No other person shall have any rights to enforce any of its terms.

If a court finds part of this contract illegal, the rest will continue in force.

Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later.

If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the services and any digital content, we can still require you to make the payment at a later date.

Which laws apply to this contract and where you may bring legal proceedings.

These terms are governed by English law and you can bring legal proceedings in respect of the services and any digital content in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.